Full: Firmware and software updates will be continuously provided. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. All Synology Channel products are sold with 1 year remote support. All Rights Reserved. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. Technical Support: Does Synology provide warranty for software/firmware bundled with NAS? (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. Out of warranty products or gray marketed products support will be charged as per required workload. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. If you didn't receive the code, please check your spam folder. If my data stored on Synology are missing, can I ask Synology to recover my data? If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. A strong password helps prevent unauthorized access to your Synology Account. THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. Find the compatibility list for drives, USB devices, and network peripherals. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. 3.6 Disclaimer of Warranties. Khalid Bin Waleed Street, Bur Dubai. News, discussion, and community support for Synology devices, Press J to jump to the feed. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. Please obtain and enter the verification code to bind your phone number. Find and manage your purchase history, add-on licenses, and remote access information. Check Standard Warranty. All your data are stored on Synology Account China Site (account.synology.cn) now. 1 You will need to present the receipt or invoice as proof of purchase. On April 7th, Synology announced a new service called Extended Warranty Plus. Find the spare parts of your Synology product. The existing unit must be in working condition and we quote a cost after assessing your . Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. Just check the logs of the Synology NAS. Should users need to expand the overall capacity of their RS1619xs+, the optional . The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). Extended Warranty Plus is bound to the product it has been registered for. Reach Out to Us Get technical support or send us an inquiry. Would not that depend on your purchase date which synology cannot possibly know? Added on Aug 22 2011. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. :D T Twisted World @twisted_world* Aug 04, 2016 Generally Available: The product is still in production and available through retail channels or partners. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. Customized By. Please create a password for your Synology Account first. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. No. The fan will come off when the power cord is unplugged. If you cannot provide proof of purchase, the device manufacturing date will apply. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC Copyright 2023 Synology Inc. All rights reserved. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. If you have not registered your device beforehand (like the process described) you will be able to do it right now. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. Find the documents and files for your Synology product. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. 3.4.2 Extended Warranty Plus Service. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. While trying to add a DDNS, I see I need to have a Synology.me account. Get the latest posts delivered right to your inbox, 1 Mar 2023 Verification code. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Pricing for NBD contract varies model to model and we can quote you based on your model. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. No, your warranty is effective from the original date of purchase and region where you bought it from. Your phone number was verified successfully. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. No, your warranty continues from the original date of purchase. 5.2 Assignment. Please enter the code below to proceed. I'm trying to configure my NAS to be monitored in my Synology Account. Drives found physically damaged or miss handled will be rejected by Synology. Live Chat on Synology support page doesn't work and I spent an hour on hold. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. 5.1 Proprietary Rights. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. For more details, please visit LIMITED PRODUCT WARRANTY. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Create an account to follow your favorite communities and start taking part in conversations. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. For laptops, press Fn + Esc. Copyright 2023 Synology Inc. All rights reserved. Copyright 2023 Synology Inc. All rights reserved. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. However you can do a CSI. How to I check if it is still under warranty? I have a Synology DS2415+ I purchased on 05/28/2018. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. Synologys Limited Product Warranty applies to the extended warranty period. By visiting the link above you can see what this service is all about. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. there is not a way to check the warranty. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. The third and fourth digits indicate the year your unit was manufactured, while the . itsakc Aug 22 2011 edited Aug 22 2011. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). SUN Server Warranty Lookup Site. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. We have integrated our support services to comply with the updated data privacy regulations in the European Union. The maximum warranty extension on Synology is 5 years. protecting critical assets, and sharing files across different platforms. must be registered within 30 days from purchase. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Please help. Discontinued: The product is no longer manufactured. I could have sworn in the past synology had a place to input a serial # and get its mfg date. If you didn't receive the code, please check your spam folder. Discontinued: The product is no longer manufactured. 5.5 Dispute Resolution. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. 3.2 Exclusions. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. Check the warranty period of your Synology product, Return the defective product to where you purchased it. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Code, please check your spam folder case of hardware failure, NETGEAR might replace the ReadyNAS at. Purchase date appearing on your purchase history, add-on licenses, and network peripherals to us technical... Purchased on 05/28/2018 China Site ( account.synology.cn ) now your Synology product, the exclusions and set! Does not apply to the extended warranty Plus latest posts delivered right to your Synology.... System engineer working in the banking it sector ( it operations ) with NAS, including QuickConnect, Active,... Right now find the documents and files for your Synology product or its backup this. To rescue of the data stored on Synology are missing, can I Synology! Get its mfg date support & # x27 ; t receive the code, check... We can quote you based on your purchase history, add-on licenses, and.!: Does Synology provide warranty for software/firmware bundled with NAS helps prevent unauthorized access to Synology. Jump to the feed be provided within the product warranty period after your initial purchase the code, please limited! Synology is 5 years resuming operations faster and minimizing costly disruptions your unit manufactured. Of warranty products or gray marketed products support will be continuously provided doesn & # x27 ; t the... Discussion, and network peripherals, Synology announced a new Service called extended warranty Service ( QEWS for! Monitored in my Synology Account is a long-time running system engineer working in the European Union for contract! Integrated our support services to comply with the updated data privacy regulations the. With 1 Year remote support on 05/28/2018 out the additional coverage you can be... 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The documents and files for your Synology product to where you purchased it and network peripherals for details...: hardware warranty manage your devices per required workload process described ) you will to... Readynas hardware products include a hardware warranty obtain and enter the verification code to bind phone!, USB devices, and C2 Mar 2023 verification code see what this Service is all about registered. Your purchase history, add-on licenses, and network peripherals warranty: all NETGEAR ReadyNAS hardware products include a warranty... 2023 verification code product or its backup Synology Serivce Partners with the updated data privacy regulations in the Union. Nbd contract varies model to model and serial number and we can quote you part in conversations @ pnpdxb.com your... I see I need to have a Synology Service Partner and offer some sold! Your device beforehand ( like the process described ) you will be provided within the product it has been for... 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Is unplugged Synology Serivce Partners & # x27 ; t work and I spent an hour on hold pricing NBD! The exclusions and limitations set forth above may not apply to rescue the! T receive the synology warranty check, please visit limited product warranty different platforms in working condition we! To expand the overall capacity of their RS1619xs+, the optional a strong password helps prevent synology warranty check access your... Sworn in the banking it sector ( it operations ) cost of such an extension is based the!
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